An ERP provides critical information and optimizes the functionality of an organization’s business activities. But what happens when that business grows or changes – as most businesses do? Can your ERP solution accommodate these changes? If not, a new study conducted by SYSPRO USA, found that businesses are ready for a change.

According to the recent study, the main reason an organization would make an ERP solution switch was due to shortcomings in the current solution when the company undergoes growth or change. Poor ERP performance compared to expectations and lack of customer service were the second highest reason stated for a switch.

SYSPRO USA regularly conducts mini-surveys of its U.S. manufacturing and distribution industry customer base to gauge changing business dynamics and collect fresh opinions on a wide variety of ERP-related topics.

In its latest SNAP (SYSPRO Needs Answers Please) survey, the goal was to evaluate four areas from the viewpoint of the user community:

• What users think are the primary reasons why companies abandon their incumbent ERP solution;
• What percentage of companies they believe replace their ERP solution for another choice;
• Why they think companies remain with an unsatisfactory ERP solutions; and
• Which SYSPRO solution capabilities would make a company changing to SYSPRO happiest.

In alignment with many industry statistics, the majority of respondents (44%) believed that 10-24% of all U.S. manufacturing/distribution companies replace their incumbent solution for another choice.  Yet, when asked what they thought would be the primary reason why a manufacturing or distribution company would not make a change – even when dissatisfied – the overwhelming majority (74%) cited two core reasons.  Ranking highest (39.1%) was the belief that companies might fear over business disruption; ranking second highest were financial concerns.

When asked what the number one source of satisfaction for companies that replaced their ERP solution with SYSPRO ERP software, 78% of the respondents sited SYSPRO’s customization/usability capabilities and the positive impact of the ERP solution on their business overall.

“The answers here were the most interesting to us personally,” said Joey Benadretti, President of SYSPRO USA. “We have many ways to communicate with customers, but the anonymity of survey data can sometimes give you a very unique and fresh perspective.  For example, SYSPRO is very customer service oriented, and we spend large portions of our focus ensuring our customers are highly satisfied.   Our retention and satisfaction numbers reflect that focus.  It is pleasing that the survey highlights that our customers benefit from the impact of our leading-edge technology in addition to our superior functionality and customer service.”

CompuTec Integrated Solutions is a proud business partner with SYSPRO. For more information on SYSPRO or our ERP offering, visit our website or contact us below.

About CompuTec Integrated Solutions & SYSPRO

CompuTec Integrated Solutions is an IBM Business Partner focusing on ERP Solutions for over 20 years.  Offering a variety of product solutions and services they are dedicated to giving their customers the greatest chance of success. More than just a service provider; they are a consultative resource that can help steer a business in the right direction throughout the IT lifecycle – from implementation, setup, configuration, to the support thereafter. SYSPRO is one of the longest standing, international providers of ERP systems for mid-market manufacturers and distributors worldwide. Their ERP software offers on-premise, mobile and cloud-based utilization.